Thursday, August 2, 2012

Keekaroo review update

We purchased a keekaroo high chair when Ocoee was six months old. We really like that it is wood and have. Very appealing design and that it becomes a chair after baby is all done with high chairs. It makes me happy not to have to toss something just because Ocoee grows up.

We had a few issue with the chair. The stain on the tray chipped in a few area for no reason. Well I am happy to report keekaroo support did a great job making it right for us. I snapped a few photos of the problem areas and emailed them to keekaroo. With hours I received an email telling me they would ship me replacement parts out and asking if I had any other issues. They forward my photos to quality control to address the issue.

The chair was a bit spendy but the quality and suer customer support reminds me that it was worth the extra money. It is nice to support a company that values their customers. Well done Keekaroo!


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